The Canadian Air Transport Security Authority (CATSA) has started trials of its new screening lane at Montréal-Trudeau International Airport to find the best queue management system.
This lane comes as part of the ‘CATSA Plus’ initiative, which combines technologies and past innovations to improve the screening process from both a security and passenger experience perspective. The new lane includes motorised rollers, a remote X-ray viewing room, an automatic bin return system, and improved divest and repack stations for passengers.
The authority has said CATSA Plus can be adapted depending on circumstances in the airport, such as passenger numbers or space available. The Montréal airport was selected to host the trial because its Checkpoint A has enough space to incorporate the full lane with all the main features included.
The trial will be used to gauge performance and passenger experience. CATSA will make any required changes before full deployment of a Plus checkpoint in Calgary International Airport next month.
James C. Cherry, CEO of Aéroports de Montréal, said: “We are very pleased to work with CATSA to test the new CATSA Plus screening concept. This innovative solution addresses specific passenger needs. Whether passengers are familiar with the screening process or require more time to go through it, CATSA Plus allows them to move at their own pace.
“I am confident our passengers will like this user-friendly concept that maintains security and ensures an efficient screening process at our checkpoint A.”
Angus Watt, President and CEO of CATSA, said: “CATSA is always looking at innovative concepts that can contribute to a better screening experience while ensuring the highest level of security. CATSA Plus focuses on improving customer journey management service and passenger flow and enhancing security.”
Marc Garneau, Minister of Transport, said: “As Minister of Transport, I have been looking for opportunities to make travelling by air more efficient for Canadians. I fully support the CATSA Plus programme as it provides Canadians with improved screening services and a better travelling experience. I applaud CATSA for being innovative while maintaining and upholding Canada’s stringent aviation security standards.”